PagerDuty's 'Slipping to Shipping' Framework
Vice President of Engineering @ PagerDuty
About this template
A strategic turnaround framework developed by Manu Gurudatha at PagerDuty to help engineering teams transition from missing deadlines to consistent delivery. This template captures how to use transparent status reporting to identify trust gaps and outlines a three-phase approach to diagnosing infrastructure or process issues, redefining success, and executing a cultural reset for predictable shipping.
"Inspired by Timothy Clark's model, this template presents a pyramid approach to shaping high-performing engineering teams. It walks leaders through four levels of team safety, offering practical guidance on fostering inclusiveness, continuous learning, autonomy, and candor, while also highlighting the key dysfunctions to watch out for at each stage."
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