About this template
This template provides a structure for product and engineering leaders to aggregate, categorize, and analyze customer feedback from multiple touchpoints. It captures critical metadata (priority, customer tier), sentiment analysis, specific technical constraints, and feature requests. By centralizing this data, teams can bridge the gap between customer success and engineering, ensuring that product iteration is driven by a comprehensive view of the user experience.
"A holistic 'Voice of Customer' framework that unifies disparate feedback channels—support tickets, direct emails, public reviews, NPS surveys, and interviews—into a single pane of glass. This approach allows product leaders to correlate technical incidents (e.g., log delays) with sentiment drops and prioritize roadmap items based on multi-source validation rather than isolated complaints."
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