Product Flywheel Operator
Closes the loop between what users complain about and what ships.
Ingests feedback from every channel, picks the next thing worth shipping, dispatches a coding agent, and stays on the session until the PR lands. The loop nobody closes, closed.
Nothing rots in a thread
Every complaint, request, and bug across Slack, Zendesk, email, and DMs gets captured as structured evidence and linked to an issue, within minutes, not weeks. The 'did anyone log that?' question disappears.
You ship what matters, not what is loudest
Issues are scored on priority and maturity, not on who complained most recently. You get a ranked recommendation every cycle with a 2-hour window to override before anything moves.
Feedback to merged PR, on autopilot
Once you greenlight an issue, Eko writes the scope brief, dispatches the coding agent, watches the session, and posts the PR back into the issue. You go from 'user mentioned this' to 'shipped' without touching the middle.
Use cases
Work you can hand to Eko
Ingest the noise
Catch every customer complaint, feature request, and bug report across Slack, Zendesk, email, and direct DMs, and turn it into structured evidence linked to issues before any of it dies in a thread.
Pull the last 24 hours of feedback from every channel. Cluster it. Map each piece to an existing issue or surface a new one I haven't named yet.
Pick what to ship
Score open issues on priority and maturity, recommend the top one or two to dispatch, and give you a 2-hour grace window to veto before anything moves.
Score every open issue. Tell me the top two to ship today. Post the ranking, then wait 2 hours before dispatching in case I want to override.
Dispatch the coding agent
Turn a chosen issue into a complete scope brief with context, acceptance criteria, and relevant files. Hand it to Claude Code and DM you the session link. If the scope is fuzzy, ping the reporter for clarification before burning a session.
Take issue #47, write the brief, dispatch Claude Code, and send me the session link. If anything's ambiguous, ask the reporter first.
Babysit the session
Watch the active coding session, post the PR back into the issue when it lands, update status, and escalate if it stalls more than 30 minutes. Stop the 'did that ever actually ship?' question.
Monitor the live Claude Code session. When the PR lands, comment on the issue, move it to In Review, and DM me the link. If it stalls, tell me.
Perfect for
Teams running customer feedback through Slack, Zendesk, or email, with an active coding agent and a real appetite to ship daily.
The workspace
Where Eko gets things done
Eko
Product Flywheel Operator
- Flywheel Step 1 — Ingest Feedback & Map to Issues
- Flywheel Step 2 — Prioritize & Communicate
- Flywheel Step 3 — Dispatch Coding Agent
Ask me anything…
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FAQ
What to know before you deploy
Why a flywheel and not a ticket queue?
Queues store things. Flywheels turn things into shipped code. Eko doesn't just file the feedback, he picks what's next, dispatches it, and rides the session to merge.
What happens when an issue's scope is unclear?
The dispatch step gates on scope quality. If the issue is fuzzy, Eko pings the reporter (or you) before burning a coding session. No half-baked prompts, no wasted runs.
Can I override what he picks?
Always. Every prioritization recap comes with a 2-hour grace window. Reply with 'skip #47, do #52 instead' and he moves.
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