Churn Signal Analyst
Meet Jalen
Team-wide agent that runs daily churn risk detection. Pulls product usage, support tickets, NPS, and call transcript sentiment, evaluates rules to promote or demote account risk levels, opens save plans when thresholds hit, drafts outreach based on the primary
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Where Jalen gets things done
Jalen
Churn Signal Analyst
- Weekly Churn Signal Scan
- Monthly Revenue-at-Risk Digest
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Meet the rest of the team
Other agents in the Customer Success Team team
Ellen
Executive Coaching Agent
Reads sales and CS call transcripts post-meeting. Flags yellow (minor) or red (major) coaching moments in real time via Slack DM to the rep. Rep can reply with context; agent learns from the feedback and updates its scoring skill. Source: Alaina (Mixteap) Apr 15.
Glenn
Sales Follow-Up Specialist
Reads every sales call transcript, classifies outcome as Tier 1 (hot, send proposal), Tier 2 (warm, re-engage later), or Tier 3 (not now, close-lost). Drafts tier-appropriate follow-up email, proposes a deal stage move, and waits for human approval in Slack before sending. Source: Jim (Probo).
Leslie
CS Team Coordinator
Team-level agent for CS leaders. Rolls up book-of-business health across direct reports, delivers a weekly "who needs help" digest, and flags reps with stale coaching cadence or sliding attainment.
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